Terms of Use
Last updated October 7, 2026
These Terms of Use (the “Terms”) are an agreement between Rozajac Group LLC, a Utah limited liability company doing business as Express Transcriber (“Express Transcriber,” “we,” “us”), and the organization that opens an account (the “Customer,” “you”). They cover the website at www.expresstranscriber.com and the transcription and minutes service we provide through it (the “Service”).
If you accept these Terms for a city, county, district, board, or other organization, you confirm that you are allowed to bind it. A signed agreement, purchase order terms that we have accepted in writing, or a written statement of work takes priority over these Terms where they conflict.
- The Service
- Accounts
- Your recordings and minutes
- AI-generated drafts
- Acceptable use
- Fees and payment
- Our software
- Confidentiality and security
- Ending the agreement
- Disclaimers
- Limitation of liability
- Responsibility for claims
- Governing law
- Other terms
- Contact
1. The Service
Express Transcriber turns recordings of public meetings into transcripts and draft minutes. We offer:
- Self-serve. You upload a recording and agenda, review the transcript and speakers, and generate and edit minutes yourself. AI writes the draft.
- Full service. You upload a recording and agenda, and our staff prepare the minutes in your template, with AI assistance, and return them to you.
We may change, add, or remove features. If we remove a feature you pay for in a way that materially reduces the Service, we will tell you in advance, and you may cancel and receive a prorated refund of any prepaid fees for the rest of the period.
2. Accounts
Each person who uses the Service needs their own sign-in. You are responsible for the people you invite to your organization, for what they do in it, and for keeping sign-ins secure. Tell us promptly at support@expresstranscriber.com if you think an account has been accessed without permission.
The information you give us when you sign up must be accurate and kept current.
3. Your recordings and minutes
“Customer Content” means the recordings, agendas, templates, notes, and other material you upload, and the transcripts, minutes, and documents the Service produces from them.
- You own it. You keep all rights in Customer Content. We claim no ownership of your recordings or of the minutes we produce for you.
- You are the records custodian. Meeting recordings and minutes are often public records. You remain responsible for retaining, publishing, and responding to records requests for them. We hold copies only to provide the Service.
- Our permission to use it. You give us permission to store, copy, process, and transmit Customer Content, and to share it with the subprocessors listed on our Subprocessors page, only as needed to provide, support, secure, and improve the Service. How we handle it is described in our Privacy Policy.
- Your right to upload it. You confirm you have the right to record the meetings you upload and to have them transcribed, including any notice or consent your state’s open-meetings and recording laws require. Do not upload a closed or executive session unless you are allowed to share it with a vendor.
4. AI-generated drafts
The Service uses automated speech recognition and AI language models. Their output can be wrong: names can be misspelled, speakers misidentified, motions or votes misrecorded, and statements left out or summarized inaccurately.
Transcripts and minutes from the Service are drafts. You are responsible for reviewing them against the recording and correcting them before they are approved, adopted, published, or relied on.
5. Acceptable use
You agree not to:
- upload content you do not have the right to share, or that you know to have been recorded unlawfully;
- use the Service to break any law or to harass, defame, or harm anyone;
- try to get into accounts, organizations, or data that are not yours;
- probe, scan, or overload the Service, get around its security or usage limits, or upload malware;
- copy, resell, or reverse engineer the Service, or use it to build a competing product; or
- use automated means to create accounts or access the Service, other than features we provide for that.
We may suspend access that breaks these rules or puts the Service or other customers at risk.
6. Fees and payment
Self-serve plans
Self-serve plans are billed monthly or yearly in advance and include a set number of meeting hours each month. Hours not used in a month do not carry over. Your first meeting is free, and no payment method is needed until you start a plan. Plans renew automatically until you cancel. When you cancel, you keep your plan until the end of the period you have paid for, and we do not refund the rest of that period.
Full service
Full service is charged per minute of recorded audio at the rate shown when you submit a meeting. We invoice monthly. Organizations can pay by card, bank transfer, or check, and against a purchase order. Unless your purchase order or agreement says otherwise, invoices are due within 30 days.
For both
Card and bank payments are processed by Stripe. Prices do not include taxes; tax-exempt organizations can send us their exemption certificate. We will give at least 30 days’ notice before a price change takes effect for your account. We may suspend processing on an account that is more than 30 days past due after notifying you.
7. Our software
We own the Service, including its software, design, and the templates and prompts we create. These Terms give you the right to use the Service while your account is active and nothing more. If you send us feedback or suggestions, we may use them without owing you anything.
8. Confidentiality and security
We treat Customer Content as confidential, use reasonable administrative, technical, and physical safeguards to protect it, and limit staff access to people who need it to provide or support the Service. We will notify you without undue delay if we learn of unauthorized access to your Customer Content. Customer Content is not confidential to the extent it is a public record you have published or must disclose.
9. Ending the agreement
You may stop using the Service and close your account at any time. We may end these Terms or suspend your account if you materially break them and do not fix the problem within 15 days of our notice, or immediately where needed to protect the Service, other customers, or the law.
After your account closes, you have 30 days to download your minutes and documents. We then delete Customer Content from the Service as described in our Privacy Policy. Sections 3, 6 (for amounts owed), 7, 8, and 10 through 14 survive the end of these Terms.
10. Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not promise that the Service will be uninterrupted or error free, or that transcripts and minutes will be complete or accurate.
11. Limitation of liability
To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if it was told they were possible.
Each party’s total liability arising from these Terms or the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations, to obligations under Section 12, to a breach of Section 5, or to liability that cannot be limited by law.
12. Responsibility for claims
To the extent the law allows your organization to do so, you will defend us against third-party claims arising from Customer Content you uploaded without the right to do so, and pay the resulting damages and reasonable costs. We will give you prompt notice of the claim and reasonable cooperation. If your organization is a government body that cannot agree to this under its governing law, this section applies only as far as that law permits.
13. Governing law
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Disputes will be heard in the state or federal courts located in Utah County, Utah. If your organization is a government body whose laws require a different governing law or venue, those requirements apply instead.
14. Other terms
- Changes. We may update these Terms. We will post the new version here with a new date and email account owners about material changes at least 30 days before they take effect. Continuing to use the Service after that means you accept the change.
- Notices. We send notices to the email address on your account. Send notices to us at support@expresstranscriber.com.
- Assignment. Neither party may transfer these Terms without the other’s consent, except to a successor in a merger or sale of substantially all of its business.
- Delays outside our control. Neither party is responsible for delays caused by events beyond its reasonable control, other than payment obligations.
- Whole agreement. These Terms, the Privacy Policy, and any order or agreement described in the introduction are the whole agreement between us. If a part is found unenforceable, the rest stays in effect. Not enforcing a part is not a waiver.
15. Contact
Rozajac Group LLC (Express Transcriber) · support@expresstranscriber.com · +1 (801)-885-8377